Privacy Policy

At Melbourne Furniture Care, we respect your privacy and are committed to protecting your personal information when you use our online platform and services. This policy outlines how we collect, use, and safeguard your data in accordance with applicable privacy laws, including the GDPR and Australian privacy principles.

Information We Collect

We collect personal data that you voluntarily provide when engaging with our services or communication channels. This may include:

• Contact details such as name, phone number, email address, and postal address
• Details related to furniture repair, restoration needs, or inquiries
• Payment information processed securely by trusted third-party providers

How We Use Your Information

Your personal data is used exclusively to provide, manage, and improve our furniture care services, including:

• Scheduling and managing repair or restoration appointments
• Responding to your inquiries and providing customer support
• Processing payments and sending important service notifications
• Complying with legal obligations and enforcing our policies

Information Sharing and Disclosure

We do not sell or trade your personal information. We may share your data with trusted third parties only when necessary to provide our services or comply with legal requirements, such as:

• Service providers assisting with payment processing and appointment management
• Legal authorities when required by law or to protect our legal rights

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please understand that no method of transmission over the internet or electronic storage is completely secure.

Your Rights

You have the right to access, correct, or request deletion of your personal information held by us, as well as to object to or restrict certain processing activities. To exercise these rights or for any privacy-related concerns, please contact us through postal mail:

Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. When your data is no longer needed, it will be securely deleted or anonymized.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Updated policies will be posted on our online platform with the effective date clearly indicated.

Contact Us

For questions, requests, or concerns regarding this privacy policy or your personal data, please write to us at the address above or via email at info@melbournefurniturecare.com.au.